Question 1

How can I contact DPM Custom Prints?

Accepted Answer

Email dpmsuppliesinfo@gmail.com, call +1 613-970-3046, or message us on WhatsApp. We are happy to help with orders, artwork questions, and custom quotes.

Question 2

How is shipping calculated at checkout?

Accepted Answer

Enter your shipping address at checkout to see Canada Post Standard and Express options with tracking. Shipping and provincial taxes are calculated automatically before you place your order.

Question 3

How long does production take?

Accepted Answer

Most custom print orders are produced within a few business days after artwork approval. Larger or complex orders may take longer — we will confirm timing when we review your order.

Question 4

What file types can I upload for custom printing?

Accepted Answer

We accept PNG, JPEG, and PDF artwork where customization is enabled. For best results, use high-resolution files with clear contrast. Contact us if you need help preparing your artwork.

Question 5

What is the minimum order for custom pens?

Accepted Answer

Custom sublimation pens are priced at $3.99 each with a minimum order of 5 pens.

Question 6

Are prices shown in CAD?

Accepted Answer

Yes. Listed prices on the shop are starting prices in Canadian dollars (CAD). Final totals at checkout include selected shipping and applicable taxes for your province.

Question 7

How do I get a quote for apparel, blankets, or bulk orders?

Accepted Answer

Some items require a custom quote based on size, material, and print options. Use the Contact page or email dpmsuppliesinfo@gmail.com with your product, quantity, and artwork details.

Question 8

Can I preview my design before ordering?

Accepted Answer

Yes. Use the Customize page or product customizer to add text, colours, and artwork upload. You will see a live preview before adding items to your cart or submitting a request.

Question 9

Is local pickup available?

Accepted Answer

We are based in the Ottawa area. Contact us to discuss pickup options for your order if you prefer to collect locally instead of shipping.

Question 10

What is your return policy for custom items?

Accepted Answer

Because most products are custom printed, returns and exchanges are handled case by case. Please contact us before sending anything back so we can review your situation.

Question 11

When do I pay for my order?

Accepted Answer

After you place your order, we will contact you with payment instructions. Your checkout total includes product pricing, shipping, and taxes so you know the full amount upfront.

Question 12

What products can you customize?

Accepted Answer

We print mugs, tumblers, glass tumblers, keychains, pens, ornaments, desk calendars, and more. Browse the Shop for confirmed pricing or Contact us for apparel and specialty items.

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